I have never ever had the…uh…pleasure to fly Spirit Airlines. But apparently it’s far from being the best amongst the discount airlines. Some recent layoffs and such. Overall…not good news.
Well…it seems like the problems are starting all the way from the top from the CEO. And why do we know this? Because, once again, someone (that would be the CEO) hit the “Reply to All” button. I assume by accident….
According to the blog alexrudloff.com a couple had a very bad experience on Spirit Airlines and wrote a long complaint. The gist was:
“On multiple occasions, we observed your employees talking rudely to customers and just in general, exhibiting extremely poor customer service skills. My husband and I have flown other discount air carriers before and have never had the kind of problems we experienced with Spirit.”
Now…this is not the worst thing that has ever happened to passengers on a plane, discount or otherwise. And this would could have simply stayed within the company without any bad press at all….but then the CEO made a really dumb ass mistake…he hit “Reply to All”….
Here’s the CEO’s response…
“Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”
Nice eh?
Don’t get me wrong. Many people in his position would probably think the same way. Hell…I’ve had similar thoughts at times during my job too. But first off, when in a leadership position, this is NOT the attitude you want to be projecting to your employees. Keep it in your head for godsakes. And secondly…the fact that he doesn’t care….yeah….I don’t see Spirit Airlines lasting too long. Granted he probably sees 100’s of these a day. But then again, you gotta wonder…WHY he’s seeing 100’s a day if he really is.
Anyway, I think this just proves that companies should just hide the “Reply to All” button for everyone. If someone really wants to reply to all, they can cut and paste the addresses in themselves.
(Of course I say this now…but if they ever did that I’d be annoyed…)
Just caught my eye since I do tend to travel a lot. But thankfully not through Spirit!!!
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